Customer-Driven Organization
Employing the Kano Model
მიერ Coleman- პირველად გამოქვეყნდა
- 2015
- გამომცემლები
- Taylor & Francis Group
- Ენა
- English
If you have been scared of reading thick volumes of works of quality gurus; then Lance’s book, “The Customer-Driven Organization: Employing the Kano Model†will be an attractive alternative. The book is based on personal inspiration that Lance drove meeting with people like Mr.
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